Refund policy

At Friend Fragrances, we are committed to providing you with premium perfumes and a delightful shopping experience. Your satisfaction is our priority, and we want every purchase to meet your expectations. Please read our detailed return policy below.

Return Policy:

⏰ 1. Return Period

We accept returns within 7 days of receiving your order. Please contact us as soon as possible if you wish to return a product. Returns requested after 7 days cannot be accepted.

📦 2. Condition of Products

To be eligible for a return, your product must meet the following criteria:

  • Unopened and unused

  • In its original packaging

  • Accompanied by the original receipt or proof of purchase

⚠️ 3. Broken or Damaged Bottles

Please note: Broken bottles cannot be returned under any circumstances.
We carefully package all products for safe delivery. If your product arrives damaged during shipping, contact us immediately for guidance.

📞 4. How to Initiate a Return

To start the return process, reach out to us via:

Our friendly support team will guide you through the return steps to ensure a smooth experience.

🏠 5. Return Address

Please send all return items to:
Shop No 3, Al Ghani Market, Talab Gunj Chowk, Main Bazar Raiwind Rd, Sher Shah Colony, Lahore

💳 6. Refund Process

Once we receive and inspect your returned product:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to your original payment method

We aim to make the process as quick and hassle-free as possible.

💬 7. Customer Support

If you have any questions or concerns, our dedicated team is always ready to help. Don’t hesitate to reach out through phone or email.

Refund Policy:

⏳ 1. Refund Eligibility

To be eligible for a refund, your purchase must meet the following criteria:

  • The product is returned within 7 days of delivery

  • The item is unopened, unused, and in its original packaging

  • You provide proof of purchase or receipt

⚠️ Important: Broken bottles cannot be refunded under any circumstances. Please inspect your items carefully upon delivery.

📝 2. How to Request a Refund

To request a refund, please contact our customer support team immediately:

Our team will guide you step by step through the refund process and provide instructions for returning your product safely.

🏠 3. Returning the Product

Please send your product to the following address:
Shop No 3, Al Ghani Market, Talab Gunj Chowk, Main Bazar Raiwind Rd, Sher Shah Colony, Lahore

Tips for returning your product safely:

  • Use secure packaging to prevent damage during transit

  • Include all original packaging and accessories

  • Ensure the item is clearly labeled with your name and order details

💳 4. Refund Process

Once we receive your returned item and verify its condition:

  • Refunds will be processed within 5–7 business days

  • The refund will be issued to your original payment method

  • You will receive a confirmation email once your refund is completed

We strive to make the refund process smooth, transparent, and quick.

💬 5. Customer Support

If you have any questions, concerns, or need assistance with your refund, our dedicated support team is always ready to help. We aim to provide friendly and prompt support to ensure your satisfaction.

At Friend Fragrances, we are committed to delivering premium fragrances, excellent service, and a seamless shopping experience. Your trust and satisfaction are our top priorities.